Subject: Re-Assign case to IT Agents
From: Rajat Bhardwaj <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 16 Oct 2019 05:19:07 -0700 (MST)

Hi Parvez, 

Could you please assign these cases to IT agents. 

21728108 - call middle Seller and ask to transfer AXS tixs to final B, provide middle Seller with name and email address of final B. If middle seller does not have tixs then flagged to SS to ask PS to transfer tixs to final B 
23236744 - call B to check email address and advise that tixs have been transferred to TDT, if cannot access to viagogo account request to send PoT by customer email 

Kind regards 
Rajat 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Tuesday, 15 October, 2019 22:18:00 
Subject: Re-Assign case to IT Agents 

Hi Rajat, 

here below I send the list of cases to assign to IT Agent: 

22801588 - wait B to provide new attendees details 
23238326 - call B check if he received verification link 
23226401 - call B and confirm that tixs have been transfer to his TDT and to download and print the PoT 
21728108 - call middle Seller and ask to transfer AXS tixs to final B, provide middle Seller with name and email address of final B. If middle seller does not have tixs then flagged to SS to ask PS to transfer tixs to final B 
23236744 - call B to check email address and advise that tixs have been transferred to TDT, if cannot access to viagogo account request to send PoT by customer email 

Cases flagged to TL Rajat: 

530107257 - flagged case to TL Rajat to check why listing deleted 
21964804 - B confirmed he create TMM account with correct email address and tried to log in from desktop but cannot locate tixs - B mentioned also that is not receiving email from tixs master to accept the transfer - flagged case to TL Rajat asking if we can provide tixs with different method 
19352681 - flagged case to TL Rajat in order to change DP from Etixs to TMMT 

Thanks, 

Kind regards, 

Daniele