Subject: 21964804 - James Arthur - 19/10/2019 18:30 - Motorpoint Arena Cardiff, Cardiff, GB - Broker UK - B cannot locate tixs on TMM
From: Rajat Bhardwaj <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 16 Oct 2019 00:53:29 -0700 (MST)

Hi Daniele, 

As seller has already re-transferred the tickets and provided proof of transfer as well, you need to push back the buyer that tickets have been transferred already. 

Kind regards 
Rajat 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Tuesday, 15 October, 2019 18:57:54 
Subject: 21964804 - James Arthur - 19/10/2019 18:30 - Motorpoint Arena Cardiff, Cardiff, GB - Broker UK - B cannot locate tixs on TMM 

Hi Rajat, 

with reference to TID21964804, Buyer cannot locate tixs on TMMT. 

Already request PS to transfer tixs to B and that was done on 14/10/2019. Buyer tried to locate tixs also on desktop while on phone but did not receive any. 

Buyer confirmed she create TMM account correctly and already checked with previous agent. 

Buyer seems he is not receiving the email from Ticket Master to accept the transfer. 

Can you please check if we can transfer the tixs to Buyer with different method? 

thanks, 

Kind regards, 

Daniele