Subject: 23183269 - Billie Eilish - I-DAYS Festival 2020 - 17/07/2020 17:30 - MIND Milano Innovation District, Milan, IT - Fan Seller - S provided the personalised etixs requested
From: Rajat Bhardwaj <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Mon, 14 Oct 2019 03:14:44 -0700 (MST)

Hi there, 

With reference to TID-23183269, seller sent wrong paper tickets as he personalised only 1 ticket instead of 2. Previous agent contacted seller who approved that he will be able to personalise and provide as eticket. Investigation shows that this case has been flagged to a TL already and Elena Biasia left notes that if seller comes back we need to inform her. Seller has now provided the eticket 

Could you please inform agent Elena Biasia that seller has provided the ticket. 

Kind regards 
Rajat 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Sent: Monday, 14 October, 2019 15:09:14 
Subject: 23183269 - Billie Eilish - I-DAYS Festival 2020 - 17/07/2020 17:30 - MIND Milano Innovation District, Milan, IT - Fan Seller - S provided the personalised etixs requested 

Hi Rajat, 

with reference to TID23183269, Seller provided the personalised etixs requested. 

Seller sent wrong paper tickets as he personalised only 1 ticket instead of 2. 
Previous agent contacted seller who approved will be able to personalize and provided it as e-ticket. 

Note from agent Elena Biasia: "If seller comes back please do not take any action before informing me, thank you". 

Can you please inform agent Elena and request to send the etix to Buyer by customer mail? 

Buyer email address: [email-masked] 

thanks, 

Kind regards, 

Daniele