Subject: Critical - Process Update - Event Restriction Reason Codes - CF Team
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Fri, 23 Aug 2019 16:30:36 +0000

Hi Daniele,

We are replacing the generic ‘Event Restriction’ reason code that you use when escalating to payments or moving to substitution/replace with three specific event restriction related reasons codes.

Important: It is crucial that you always identify the correct reason code when working on a case and only use a specific reason code if you are authorized to do so. These cases will be audited.

Please click here https://ols.talentlms.com/learner/courseinfo/id:419 to log into your account and review and familiarize yourself with the update implemented by taking part in the quiz following the COMMS. The pass rate is 100% and you will have three attempts.

Your OLS-Team.