Subject: Fwd: Other re assign cases
From: Daniele Castiglioni <[email-masked]>
To: Tommaso Nisi <[email-masked]>, Alessandro Giannattasio <[email-masked]>, Neha Sagar <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Thu, 22 Aug 2019 03:26:45 -0700 (MST)

Hi All. 

Please take ownership of the following cases: 

@ Tommaso : 

22902217, Date : 25/08/2019 12:00 - EN AGENT: seller informed he has Mobile QR Code, proof he sent it is a TM tix. I sent him an email explaining what he has to do. Need to check if transferred the tix. 

@ Alessandro : 

22864925; Date : 17/08/2019 18:00 - EN AGENT: we have refunded buyer, confirmed by TS. Buyer keeps saying that we charged her 16.00 (dont know which currency). Sent Bank Statement but no mention of this amount. Need to check. 

@ Neha : 

22803616; Date : 26/08/2019 20:45 (Local) - IT AGENT: buyer informed he has been charged. TS : Cancelled Fraud Pre Confirm. Called him again asking bank statement, he did not reply. 

@ Daniele : 

22581206; Date : 16/07/2019 20:00; - EN AGENT: Seller Payment Error, asked bank statement, he did not reply. 

20379411; Date : 28/10/2019 20:00 - EN AGENT: need to call buyer to inform that she can give tixs to whoever she wants, non nominative. 

Thanks, 

Daniele 

From: "Rosette Modiri" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Thursday, 22 August, 2019 15:34:50 
Subject: Fwd: Other re assign cases 

Hi Daniele, 

These are Valentina's followps, please share them to IT agents. 

Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 21 August, 2019 22:12:45 
Subject: Other re assign cases 

Hi Rose, 

Please re assign these cases: 

22902217, Date : 25/08/2019 12:00 - EN AGENT: seller informed he has Mobile QR Code, proof he sent it is a TM tix. I sent him an email explaining what he has to do. Need to check if transferred the tix. 

22864925; Date : 17/08/2019 18:00 - EN AGENT: we have refunded buyer, confirmed by TS. Buyer keeps saying that we charged her 16.00 (dont know which currency). Sent Bank Statement but no mention of this amount. Need to check. 

22803616; Date : 26/08/2019 20:45 (Local) - IT AGENT: buyer informed he has been charged. TS : Cancelled Fraud Pre Confirm. Called him again asking bank statement, he did not reply. 

22581206; Date : 16/07/2019 20:00; - EN AGENT: Seller Payment Error, asked bank statement, he did not reply. 

20379411; Date : 28/10/2019 20:00 - EN AGENT: need to call buyer to inform that she can give tixs to whoever she wants, non nominative. 

Bye my dear! See you on 10th. 

Hugs 
Val Amore