Subject: Re: 22801098 - Mysteryland 2019 - Saturday - 24/08/2019 11:00 - Voormalig Floriade terrein, Hoofddorp, NL - Fan Seller - issue with system e-tix pre-uploaded
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Maksim Semenov <[email-masked]>
Date: Tue, 20 Aug 2019 09:24:58 -0700 (MST)

Hi Brian, 

Thanks for the update. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Maksim Semenov" <[email-masked]> 
Sent: Tuesday, 20 August, 2019 21:41:49 
Subject: RE: 22801098 - Mysteryland 2019 - Saturday - 24/08/2019 11:00 - Voormalig Floriade terrein, Hoofddorp, NL - Fan Seller - issue with system e-tix pre-uploaded 

Hi Rosette, 

There is an issue with the delivery plan for this event. Tech are working on a fix, will let you know. 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Tuesday 20 August 2019 17:02 
To: India Inbox <[email-masked]> 
Cc: Daniele Castiglioni <[email-masked]>; Maksim Semenov <[email-masked]> 
Subject: TID: 22801098 - Mysteryland 2019 - Saturday - 24/08/2019 11:00 - Voormalig Floriade terrein, Hoofddorp, NL - Fan Seller - issue with system e-tix pre-uploaded 

Hi There, 

With reference to TID 22801098, the delivery plan is e-ticket Paylogic Pre-upload however the transaction state is still in Pending Shipment Creation and tickets were already uploaded. 

The same seller is facing the same issues under TIDs 22801098, 22803063, 22822898, 22823085, 22863400, 22865706, 22867839. 

A different seller is also facing the same issue under TID 22892278. 

Could you please send these tickets to buyers via CM and record success for these orders. 

Kind Regards, 

Rosette 

From: "Daniele Castiglioni" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 20 August, 2019 21:08:07 
Subject: 22801098 - Mysteryland 2019 - Saturday - 24/08/2019 11:00 - Voormalig Floriade terrein, Hoofddorp, NL - Fan Seller - issue with system e-tix pre-uploaded 

Hi Rosette, 

with reference to TID22801098, issue with system e-tix pre-uploaded. 

Etixs are pre-uploaded but our system shows that TS is still on Pending Shipment Creation and we are requesting S to upload etixs. 

I checked the transaction and etix is already uploaded. 

Seller as same issue in several transaction, same event and same DP e-ticket Paylogic Pre-upload: 

22801098, 22803063, 22822898, 22823085, 22863400, 22865706, 22867839 

Can you please check the case and re quest to send e-tixs by customer mail? Event is 3 days away. 

Thanks, 

Kind regards, 

Daniele