Subject: 21227356 - Ariana Grande - 17/08/2019 18:00 - The O2, London, GB - Fan Seller - final Buyer did not received the tickets in time for the event.
From: Daniele Castiglioni <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 18 Aug 2019 02:27:25 -0700 (MST)

Hi Rosette, 

with reference to TID21227356, final Buyer informed he did not received the tickets in time for the event. 

Active redirection started at 19613316 and Ended at 21227356. 

Original Seller transferred Mobile AXS tixs to middle Seller and not final Buyer. Middle Seller did not transfer AXS tickets to final Buyer. 

Final Buyer did contacted yesterday chasing the tickets and case was escalated to SS, but none came back to contact the final Buyer. 

Final Buyer is eligible for refund. 

can you please check if we have to charge Sellers or not? 

thanks, 

Kind regards, 

Daniele