Subject: Re: EID: 3297856
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Stephen Blake <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>, Mansi Chhabra <[email-masked]>, Eoin Fitzgerald <[email-masked]>, Ingrid Gallinaro <[email-masked]>
Date: Thu, 8 Aug 2019 13:27:43 +0000

@Stephen Blake<mailto:[email-masked]> as informed, this starts to take some proportion as many buyers are contacting us chasing tickets pr a refund.

Other TID: 22822557

So far we are reassuring the buyers and are telling them that we are working on it and will update them asap.

Thanks,
Claire

________________________________
From: India Inbox <[email-masked]>
Sent: 08 August 2019 13:24
To: On-call Data Management <[email-masked]>; [email-masked] <[email-masked]>
Cc: Stephen Blake <[email-masked]>; Edivaldo Manuel Augusto Pereira <[email-masked]>; Mansi Chhabra <[email-masked]>; Eoin Fitzgerald <[email-masked]>; Ingrid Gallinaro <[email-masked]>
Subject: Re: EID: 3297856

@[email-masked]<mailto:[email-masked]> just flagged an other TID: 22826462 where buyer is also chasing the tickets for today as bought today but for a yesterday event.

Thanks,
Claire

________________________________
From: India Inbox
Sent: 08 August 2019 13:18
To: On-call Data Management <[email-masked]>
Cc: Stephen Blake <[email-masked]>; Edivaldo Manuel Augusto Pereira <[email-masked]>; Mansi Chhabra <[email-masked]>; Eoin Fitzgerald <[email-masked]>; Ingrid Gallinaro <[email-masked]>
Subject: EID: 3297856

Hey all,

Can we please clarify the situation regarding EID:  3297856 ?

EID is from the 7/08 til the 11/08. However, each TID is marked only for one date, meaning that the seller are fulfilling with 1 day tickets and not with the full event days.
The EID itself is fot the full event, opening the possibility for buyer to buy tickets for an event already passed.

Please find below some TIDs where the tickets got sold today for the event happening yesterday.

TIDs:
22826546
22826425
22826470

Once confirmed, @Mansi Chhabra<mailto:[email-masked]> we might have to refund buyer.
@Edivaldo Manuel Augusto Pereira<mailto:[email-masked]> this is currently being reviewed.
@Eoin Fitzgerald<mailto:[email-masked]> FYI as it also concern the TID: 22826470 where you are FU.
@Ingrid Gallinaro<mailto:[email-masked]> in case you come across the event.

Thanks,
Claire