Subject: TID: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 2 Aug 2019 05:16:15 -0700 (MST)

Hi There, 

With reference to the above TID, the tickets will be live QR codes and the seller has informed that he's ready to transfer the ticket but the buyer needs to download the App ( live QR) through the link in order to access the LIVE QR codes. Actually the buyer is chasing their tickets and the agent tried to call the buyer however she can only speak Japanese. 

Could you please assign this case to any Japanese speaker in order to instruct the buyer how to download the App (LIVE QR). 

Kind Regards, 
Rosette 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 2 August, 2019 17:10:28 
Subject: 22786997 - SMTOWN LIVE 2019 - 03/08/2019 16:00 - Tokyo Dome, Tokyo, JP - Fan Seller - Buyer needs to create LIVE QR account 

Hi Rosette, 

with reference to TID22786997, Buyer needs to create LIVE QR account. 

Event is 20hrs away. Seller is ready to transfer e-tixs to Buyer, MSBD passed. 

Called the Buyer but he does not speak English and is chasing the tickets. 

Can you please assign case to Japanese Agent to contact Buyer? 

thanks, 

Kind regards 

Daniele