Subject: Re: 22328227 - La Traviata - 01/08/2019 - Arena di Verona, Verona, IT - Broker ES - Case to be reassigned to day shift agent
From: Daniele Castiglioni <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Anurag Pradhan <[email-masked]>, Tommaso Nisi <[email-masked]>
Date: Wed, 31 Jul 2019 23:55:42 -0700 (MST)

Hi Parvez, 

I call the Buyer without success. 

I set the follow up for 2hrs and try to call Buyer back advising to download new etix. 

Kind regards, 

Daniele 

From: "Parvez Alam" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Anurag Pradhan" <[email-masked]>, "Tommaso Nisi" <[email-masked]> 
Sent: Thursday, 1 August, 2019 11:23:16 
Subject: Fwd: 22328227 - La Traviata - 01/08/2019 - Arena di Verona, Verona, IT - Broker ES - Case to be reassigned to day shift agent 

Hi Daniele, 

Please take ownership of this case. Emails are getting bounced, buyer has not downloaded the tickets and the event is just 13 hours away. 

Kind Regards 
Parvez Khan 

From: "Anurag Pradhan" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Cc: "Tommaso Nisi" <[email-masked]> 
Sent: Thursday, 1 August, 2019 02:08:24 
Subject: Fwd: 22328227 - La Traviata - 01/08/2019 - Arena di Verona, Verona, IT - Broker ES - Case to be reassigned to day shift agent 

Hi Parvez 

Please assign this case to a day shift IT agent. 

Regards, 

Anurag 

From: "Tommaso Nisi" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Thursday, 1 August, 2019 01:52:37 
Subject: 22328227 - La Traviata - 01/08/2019 - Arena di Verona, Verona, IT - Broker ES - Case to be reassigned to day shift agent 

Hi Anurag, 

with reference to TID 22328227, buyer has received new e-tickets from seller, email is getting bounced and for process of new tickets received but not downloaded, buyer has to be contacted but it's too late now and event is in 23 hours. 

Can you please reassign this case to a day shift that could contact buyer in time before the event ? 

Thank you 

Tommaso