Subject: Re: 19898557 - Andrea Bocelli - 29/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT - Broker IT - B asking for refund
From: Rosette Modiri <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 31 Jul 2019 05:49:40 -0700 (MST)

Flagged. 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 31 July, 2019 17:22:30 
Subject: 19898557 - Andrea Bocelli - 29/07/2019 20:30 - Teatro del Silenzio, Lajatico, IT - Broker IT - B asking for refund 

Hi Rosette, 

with reference to TID19898557, Buyer requesting for refund. 

Event was on 27/07/2019, initially postponed and then reschedule to 29/07/2019. We advised Buyer only the same day of the new date of the event, on 29/07/2019. 

Buyer was travelling and could not attend event on new date since was travelling. 

I advised Buyer that we cannot provide full refund, but since Buyer came back several times regarding the same issue, can you check if we can off GW Voucher? 

Thanks, 

Kind regards, 

Daniele