Subject: Re: 20005611 - Andrea Bocelli - 29/07/2019 - : Teatro del Silenzio, Lajatico, IT - Broket IT - Buyer request refund
From: Claire Dechambre <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, Meghan Flanagan <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 29 Jul 2019 12:59:07 +0000

Hey @Meghan Flanagan<mailto:[email-masked]> can you please review and confirm what can be done here ?

Event has been initially postponed and then rescheduled today for this evening.

Buyer has few hours drive to the event and informed that they couldn't attend it.

This has been notified to buyer with a quite short notice. We are aware that the notice would have been for everyone the same. Still, would you mind giving a look to it and confirmed whether or not we can do something here ?

Thanks,

Claire

Customer Facing Agent

Team Lead: Darren O'Toole

________________________________
From: Daniele Castiglioni <[email-masked]>
Sent: 29 July 2019 12:48
To: Claire Dechambre <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Subject: 20005611 - Andrea Bocelli - 29/07/2019 - : Teatro del Silenzio, Lajatico, IT - Broket IT - Buyer request refund

Hi Claire,

withe reference to TID20005611,  Buyer request refund since cannot attend event due to postponed event.

Buyer received email from viagogo on 29/07/2019 morning that event has been postponed and will take place on same day, 29/07/2019 at 20.30 (original date was, 27 luglio 2019 20:30).

Buyer is travelling from different region far from the city of the venue and cannot attend the event. Buyer is asking for refund.

Can you please check the case and ask for authorisation to refund Buyer ?

Thanks.

Kind regards,

Daniele