Subject: 21820585 - Ultimo - 24/05/2019 - PalaLottomatica, Rome, IT - Fan Seller - Seller chasing payment for current transaction
From: Daniele Castiglioni <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 18 Jul 2019 02:43:26 -0700 (MST)

Hi Rosette, 

with reference to TID21820585, Seller chasing payment for current transaction. 

Seller shipped tixs on time but UPS was not able to deliver paper tickets in time for the event. Buyer already refunded. 

Initially case was moved to Substitution since there was no update that Seller shipped the tickets within MSBD. Seller then provided proof of shipment and charges were cancelled. 

As per now Seller has not been paid for current transaction and now is chasing payment due to Carrier Fault. 

can you please check if Seller can be paid for current transaction? 

thanks, 

Kind regards, 

Daniele