Subject: 22491870 - Paolo Conte - 14/07/2019 21:30 - Arena Santa Giuliana, Perugia, IT - Fan Seller - Seller shipped to B COBO tixs
From: Daniele Castiglioni <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Fri, 5 Jul 2019 07:16:43 -0700 (MST)

Hi Caleb, 

with reference to TID22491870 Seller shipped to B COBO tixs. Buyer provided proof. 

I call the Seller and he informed that he contacted viagogo previous to ship tixs informing that he has COBO tixs. Seller received confirmation by phone from agent to ship COBO tixs. (no agent actually send email to Seller advising that we do not accept COBO tixs). 

For Seller now is ok to cancel the order but he does not want to be charge since it is a CS Error. 

can you please check if we can avoid to charge Seller? 

thanks, 

Kind Regards, 

Daniele