Subject: Re: 21857178 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Fan Seller - Middle Seller sold 4 tickets in two different transaction but only receive 2 tixs
From: India Inbox <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>, Stefan Asiminei <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Wed, 26 Jun 2019 05:34:22 +0000

Hi @Stefan Asiminei<mailto:[email-masked]>

  *   Seller of 21857178 and 21833431 purchased tickets on viagogo in 16060241
  *   buyer of 21833431 already returned tickets and has been refunded
  *   seems like buyer of 21857178 has not returned tickets but seller is not at fault

Would it be possible to refund buyer of 16060241?

Kind regards,

Julia

________________________________
From: Caleb Lundinga Lodi <[email-masked]>
Sent: 25 June 2019 16:54
To: India Inbox
Cc: [email-masked]
Subject: Fwd: 21857178 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Fan Seller - Middle Seller sold 4 tickets in two different transaction but only receive 2 tixs

Hi,

Buyer turned seller purchased 4 tickets on 16060241 and the tickets were resold in two different transactions (21833431, 21857178). Buyer turned seller is not able to return the 4 tickets to the original seller as one of his buyer on 21857178 has not yet returned the tickets to him. The deadline to return the tickets has passed and the seller is worried.

Can you please check this case and advise what should be done here ?

Regards,
Caleb
________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Caleb Lundinga Lodi" <[email-masked]>
Sent: Tuesday, 25 June, 2019 15:17:17
Subject: 21857178 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Fan Seller - Middle Seller sold 4 tickets in two different transaction but only receive 2 tixs

Hi Caleb,

with reference to TID21857178,  Event is cancelled, Middle Seller sold 4 paper tickets in two different transaction but only receive 2 paper tixs.

Seller is a Buyer turned Seller:
Purchased n.4 tixs under TID16060241
Resold n.2 tixs under TID21833431 - final Buyer returned the tixs - Refunded
Resold n.2 tixs under TID21857178 - final Buyer did not returned tixs

Middle Seller is now asking what he has to do if return only two paper tixs to original Seller (Broker IT) or not.

last date for original seller to request refund from organizers is June 29th 2019.

can you please check the case and see what procedure to follow so to advise middle seller?

thanks,

kind regards,

Daniele