Subject: Fwd: 20584646- George Ezra- 21/06/2019 17:00- Malahide Castle, Dublin, IE - power seller -seller will not be able to acompony the buyer to event.
From: Mansi Chhabra <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>, Gaurav <[email-masked]>
Date: Fri, 21 Jun 2019 01:27:52 -0700 (MST)

Hi Daniele, 

Please take the ownership of this case. 

Kind Regards 
Mansi 

From: "India Inbox" <[email-masked]> 
To: "Veronika Grigjane" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Cc: "Gaurav" <[email-masked]> 
Sent: Thursday, 20 June, 2019 22:55:50 
Subject: Re: 20584646- George Ezra- 21/06/2019 17:00- Malahide Castle, Dublin, IE - power seller -seller will not be able to acompony the buyer to event. 

Hi [ mailto:[email-masked] | 
@Mansi Chhabra ] 

Could you please advise agent to check with the buyer if they have received correct tickets now as the seller forwarded tickets correctly personalised to us. 

If not please let us know so we can forward these via CM. 

Thanks for you help [ mailto:[email-masked] | 
@Veronika Grigjane ] . 

Kind regards, 

Julia 

From: Veronika Grigjane 
Sent: 20 June 2019 15:11 
To: India Inbox; Mansi Chhabra 
Cc: Gaurav 
Subject: RE: 20584646- George Ezra- 21/06/2019 17:00- Malahide Castle, Dublin, IE - power seller -seller will not be able to acompony the buyer to event. 

Hi All, 

Contacted the seller and he confirmed that they were able to personalise the tickets for the buyer . 

Seller sent the tickets to us and it is on attendees name. 

Please confirm to the buyer they need an ID with them but if the tickets personalized on the buyer’s name there will be no issues, a per seller’s words. 

Thank you. 

Veronika Grigjane 

Seller Support RU 

From: India Inbox 
Sent: Wednesday, June 19, 2019 7:51:36 PM 
To: Mansi Chhabra; Veronika Grigjane 
Cc: Gaurav 
Subject: Re: 20584646- George Ezra- 21/06/2019 17:00- Malahide Castle, Dublin, IE - power seller -seller will not be able to acompony the buyer to event. 
Hi [ mailto:[email-masked] | 
@Veronika Grigjane ] 

The seller emailed tickets to buyer but told buyer he will not be able to walk buyer into the event. Tickets are not personalised for buyers. 

Could this please be checked with the seller? 

Kind regards, 

Julia 

From: Mansi Chhabra <[email-masked]> 
Sent: 19 June 2019 15:21 
To: India Inbox 
Cc: Gaurav 
Subject: 20584646- George Ezra- 21/06/2019 17:00- Malahide Castle, Dublin, IE - power seller -seller will not be able to acompony the buyer to event. 
Hi, 

With reference to TID: 20584646, buyer emailed informing that he received the tickets with his name but the seller informed that he will not able to accompany the buyer to the event. So the buyer is concerned if he will be able to enter the venue or not. 

Could you please ask SS agent to check with RU broker if he will be able to accompany the buyer or not as there are chances for the buyer to be rejected at the gate. 

Kind Regards 
Mansi 

From: "Gaurav" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 19:57:02 
Subject: 20584646/- George Ezra- 21/06/2019 17:00- Malahide Castle, Dublin, IE - power seller -seller will not be able to acompony the buyer to event. 

Hi Mansi, 

Customer will not be receiving tix form the seller as he will not be able to accompany the buyer to the event as he has refused to do so. 
kindly look into the matter and see what best can be done. 

Regards, 
Gaurav.