Subject: Fwd: 19705014 Laura Pausini & Biagio Antonacci 17/07/2019 Turin-IT Broker-IT empty envelope
From: Kritika Mirchandani <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>
Date: Wed, 19 Jun 2019 03:33:19 -0700 (MST)

Hi Daniele, 

Can you please call the buyer and ask the following questions as this is a empty envelope scenario: 

    * You will need to contact the buyer to explain in their own words what they received. 
    * Check who signed for tickets, as it is the fault of UPS if the tickets were left with a neighbour 
    * 
    * When did they receive the envelope? 
    * How the tickets were delivered (were they signed for? if yes, by whom? If no, where were they delivered to? were you home at the time of the delivery?) 
    * What did the envelope look like when you received it? was it intact/damaged/sealed/re-sealed? was the UPS shipping label on it?# 
    * Was the envelope completely empty? If no, what was inside? 
    * Please send us the pictures of everything you received (including the contents of the envelope) 
    * Advise them our next steps are that we will immediately make them void and start the investigation once we receive the photos. 

Please let me know about the conversation. 

Kind Regards 
Kritika Mirchandani 

From: "Vijender Sharma" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 15:26:45 
Subject: 19705014 Laura Pausini & Biagio Antonacci 17/07/2019 Turin-IT Broker-IT empty envelope 

Hi Kritika 

The buyer in this case informed he found no tickets in the envelope. He sent the proof also. 
Can you please check with the seller and update ? 

Regards 
Vijender