Subject: Re: 22225376 - Broker IT - Ennio Morricone - 15/06/2019 21:00 - Buyer chasing tickets
From: Ilaria Barletta <[email-masked]>
To: India Inbox <[email-masked]>, Mansi Chhabra <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Sat, 15 Jun 2019 16:49:37 +0000

Hi,

seller sent proof, proof is now acceptable.

please ask buyer to collect his tickets at the address he provided.

Kind Regards,

Ilaria

Seller Support IT

________________________________
From: Ilaria Barletta
Sent: 15 June 2019 17:38:55
To: India Inbox; Mansi Chhabra
Cc: Daniele Castiglioni
Subject: Re: 22225376 - Broker IT - Ennio Morricone - 15/06/2019 21:00 - Buyer chasing tickets

Sorry, seller just called back. Seller is sending proof today.

Kind Regards,

Ilaria

Seller Support IT

________________________________
From: Ilaria Barletta
Sent: 15 June 2019 17:36:57
To: India Inbox; Mansi Chhabra
Cc: Daniele Castiglioni
Subject: Re: 22225376 - Broker IT - Ennio Morricone - 15/06/2019 21:00 - Buyer chasing tickets

Hi Julia,

apparently seller shipped tickets using not glovo but speedyboy. We have no records regarding this delivery method and to me, the proof seller just provided,  is incomplete.

I just requested a new proof. Seller via phone said he cannot provide a proof right now because speedyboy is not an application and the office is closed. He will provide a proof on monday.

On the other side, buyer purchased paper tickets and he should have been available at the address provided. he cannot request e tickets. Can we push back with buyer and ask him to collect his tickets at the address he provided?

Also on the label there was no B phone number. Tickets are in Via Flaminia, 388.

Kind Regards,

Ilaria

Seller Support IT

________________________________
From: India Inbox
Sent: 15 June 2019 17:02:25
To: Mansi Chhabra; Ilaria Barletta
Cc: Daniele Castiglioni
Subject: Re: 22225376 - Broker IT - Ennio Morricone - 15/06/2019 21:00 - Buyer chasing tickets

Hi @Ilaria Barletta<mailto:[email-masked]>

Could you please ask seller here for proof of shipping? Buyer claimed they did not receive any tickets.

Kind regards,

Julia

________________________________
From: Mansi Chhabra <[email-masked]>
Sent: 15 June 2019 16:00
To: India Inbox
Cc: Daniele Castiglioni
Subject: 22225376 - Broker IT - Ennio Morricone - 15/06/2019 21:00 - Buyer chasing tickets

Hi,

With reference to TID: 22225376, buyer is chasing tickets and the seller informed that the tickets are shipped via Glovo, the tickets were left at mailbox.The event is in 3 hours.

Could you please ask SS agent to ask the IT broker to provide the proof of shipping.

Kind Regards
Mansi

________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Mansi Chhabra" <[email-masked]>
Sent: Saturday, 15 June, 2019 21:26:25
Subject: 22225376 - Broker IT - Ennio Morricone - 15/06/2019 21:00 - Buyer chasing tickets

Hi Mansi,

with reference to TID22225376, Buyer is chasing tickets.

Seller informed that he shipped tickets with Glovo, and tickets were left at the Buyer mailbox.

event is 3 hrs away, can you please forward to SS IT to ask for shipment proof?

thanks,

Kind regards,

Daniele