Subject: Re: 22147837 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - Case to be reassigned in order to call UPS
From: Daniele Castiglioni <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: Parvez Alam <[email-masked]>
Date: Thu, 13 Jun 2019 01:33:29 -0700 (MST)

HI Mansi, 

tixs have been delivered to UPS access point this morning. 

I already contact B informing that can collect tixs. 

Kind regards, 

Daniele 

From: "Mansi Chhabra" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]> 
Sent: Thursday, 13 June, 2019 12:38:35 
Subject: Fwd: 22147837 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - Case to be reassigned in order to call UPS 

Hi Daniele, 

Please take the ownership of this case. 

Kind Regads 
Mansi 

From: "Parvez Alam" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Tommaso Nisi" <[email-masked]> 
Sent: Thursday, 13 June, 2019 05:22:06 
Subject: Fwd: 22147837 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - Case to be reassigned in order to call UPS 

Hi Mansi, 

Can you assign this case to an IT agent to check with UPS once about the order. Event is very close and we need to make sure that buyer receives the tickets on time. 

Kind Regards 
Parvez Khan 

From: "Tommaso Nisi" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Thursday, 13 June, 2019 05:18:19 
Subject: 22147837 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - Case to be reassigned in order to call UPS 

Hi Parvez, 

with reference to TID: 22147837, tickets were shipped one day later than MSBD, now they are in transit and according to UPS tracking number they will be delivered by the end of the day of the event. Buyer contacted UPS and they said that cannot speed up delivery until tickets don't reach a particular point. 

Can you please reassign this case to a day shift agent that could call UPS to check the latest updates of this delivery? 

Thank you for your consideration 

Tommaso