Subject: Re: 22084102 - Fan Seller - Vasco Rossi - 12/06/2019 - Case to be reassigned to a day shift agent
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Tommaso Nisi <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Wed, 12 Jun 2019 01:52:40 -0700 (MST)

Hi Kritika, 

with reference to TID22084102, UPS TN showed tixs were delivered, so I call the Buyer and he confirmed he received the tixs today morning and now is heading to the city of the event. 

kind regards, 

Daniele 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]>, "Tommaso Nisi" <[email-masked]>, "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 13:04:44 
Subject: Fwd: 22084102 - Fan Seller - Vasco Rossi - 12/06/2019 - Case to be reassigned to a day shift agent 

Hi Daniele, 

Can you please action this case. 
Buyer has not received his tickets and the event is in 12 hours. Tickets are in transit and tracking shows today's scan, please call UPS to get the exact update on this shipment. 

Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Parvez Alam" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Tommaso Nisi" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 01:37:18 
Subject: 22084102 - Fan Seller - Vasco Rossi - 12/06/2019 - Case to be reassigned to a day shift agent 

Hi Kritika, 

Can you assign this case to an IT agent, we need to check with UPS first about the status of the tickets. 

Kind Regards 
Parvez Khan 

From: "Tommaso Nisi" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 00:53:42 
Subject: 22084102 - Fan Seller - Vasco Rossi - 12/06/2019 - Case to be reassigned to a day shift agent 

Hi Parvez, 

with reference to TID: 22084102, buyer was chasing tickets as last update from UPS was : "We've incorrectly sorted this package which may cause a delay. / Delivery will be rescheduled. ". Case was flagged to TL Kritika to ask if we could move this order to replacement, then response was that an agent should call UPS in order to know when package will be delivered to buyer. 

In the meantime buyer himself called to UPS and they told him that they will delivery the package tomorrow afternoon, while buyer has to catch the bus to reach the place of event at 6am. 

In order to follow response after flag, can you please re-assign this case to a day shift agent that will be able to call UPS to have more information on delivery? 

Thank you for your consideration 

Tommaso