Subject: Re: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy
From: India Inbox <[email-masked]>
To: Arnaud Valentin <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Mansi Chhabra <[email-masked]>, valentina bonente <[email-masked]>, Giada Morello <[email-masked]>, tommaso nisi <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Tue, 11 Jun 2019 20:16:46 +0000

Thanks for the update Arnaud.

Kind regards

Rebecca

________________________________
From: Arnaud Valentin
Sent: 11 June 2019 16:46
To: India Inbox; Caleb Lundinga Lodi; On-call Data Management
Cc: Mansi Chhabra; valentina bonente; Giada Morello; tommaso nisi; Daniele Castiglioni
Subject: RE: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi Julia,

The event is tagged as normal as our special operations team took care of this one separately.

Best,

Arnaud

From: India Inbox <[email-masked]>
Sent: Monday, June 10, 2019 5:43 AM
To: Caleb Lundinga Lodi <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Mansi Chhabra <[email-masked]>; valentina bonente <[email-masked]>; Giada Morello <[email-masked]>; tommaso nisi <[email-masked]>; Daniele Castiglioni <[email-masked]>
Subject: Re: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi @On-call Data Management<mailto:[email-masked]>,

Could you please have a look into this?

Kind regards

Julia

________________________________

From: Caleb Lundinga Lodi <[email-masked]<mailto:[email-masked]>>
Sent: 10 June 2019 09:33
To: India Inbox
Cc: Mansi Chhabra; valentina bonente; Giada Morello; tommaso nisi; Daniele Castiglioni
Subject: Fwd: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi,

This case was forwarded to @On-call Data Management but we did not hear anything from them.

Could you please chase updates?

Regards,

Caleb

________________________________

From: "India Inbox" <[email-masked]<mailto:[email-masked]>>
To: "Caleb Lundinga Lodi" <[email-masked]<mailto:[email-masked]>>, "On-call Data Management" <[email-masked]<mailto:[email-masked]>>
Cc: "Rebecca Ballanti" <[email-masked]<mailto:[email-masked]>>, "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>, "valentina bonente" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 June, 2019 14:38:09
Subject: Re: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi @On-call Data Management<mailto:[email-masked]>,

Can you please check this?

Kind regards

Rebecca

________________________________

From: Caleb Lundinga Lodi <[email-masked]<mailto:[email-masked]>>
Sent: 01 June 2019 18:00
To: India Inbox
Cc: [email-masked]<mailto:[email-masked]>; Daniele Castiglioni; valentina bonente
Subject: Fwd: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi,

The buyer is asking for refund as the event was cancelled. Other buyers on (21733306,  21225606, 21696659) have also requested the same.

The after noon and evening shows have been marked as cancelled, however the morning show (09:45) - "Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass"  has not been marked as cancelled.

link to the official event website: https://www.internazionalibnlditalia.com/en/news/match-reports/information-for-wednesday-ticket-holders/?refresh_ce<https://protect-eu.mimecast.com/s/ONXGCVAywIln71ZHGdcjA?domain=internazionalibnlditalia.com>

Link to a website confirming the cancellation / postponement  / venue changes: NA

Can EDM check whether the 09:45 show with the Grounds Pass was also cancelled ?

Regards,

Caleb

________________________________

From: "Rebecca Ballanti" <[email-masked]<mailto:[email-masked]>>
To: "Caleb Lundinga Lodi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 May, 2019 22:05:13
Subject: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi Caleb,

In reference to TID 21225606,

The buyer asked when she will be refunded, as according to her the event in question was cancelled.

All orders for the 'Internazionali BNL D'Italia 2019 - Evening' and 'Internazionali BNL D'Italia 2019 - Central Court' on Wednesday got refunded.

However, I am unsure whether the 'Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass' event was also cancelled, being earlier in the morning.

This is the link to the official event website, talking generally about the cancellation/postponement of morning and evening matches:

https://www.internazionalibnlditalia.com/en/news/match-reports/information-for-wednesday-ticket-holders/?refresh_ce<https://protect-eu.mimecast.com/s/ONXGCVAywIln71ZHGdcjA?domain=internazionalibnlditalia.com>

Regards,

Rebecca