Subject: Fwd: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy
From: Caleb Lundinga Lodi <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Mansi Chhabra <[email-masked]>, valentina bonente <[email-masked]>, Giada Morello <[email-masked]>, tommaso nisi <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Mon, 10 Jun 2019 02:33:18 -0700 (MST)

Hi, 

This case was forwarded to @On-call Data Management but we did not hear anything from them. 

Could you please chase updates? 

Regards, 
Caleb 

From: "India Inbox" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Rebecca Ballanti" <[email-masked]>, "Daniele Castiglioni" <[email-masked]>, "valentina bonente" <[email-masked]> 
Sent: Sunday, 2 June, 2019 14:38:09 
Subject: Re: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy 

Hi [ mailto:[email-masked] | 
@On-call Data Management ] , 

Can you please check this? 

Kind regards 

Rebecca 

From: Caleb Lundinga Lodi <[email-masked]> 
Sent: 01 June 2019 18:00 
To: India Inbox 
Cc: [email-masked]; Daniele Castiglioni; valentina bonente 
Subject: Fwd: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy 
Hi, 

The buyer is asking for refund as the event was cancelled. Other buyers on (21733306, 21225606, 21696659) have also requested the same. 
The after noon and evening shows have been marked as cancelled, however the morning show (09:45) - "Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass" has not been marked as cancelled. 

link to the official event website: [ https://protect-eu.mimecast.com/s/hzDaC5QEBs0k9l7CzVEz-?domain=internazionalibnlditalia.com | https://www.internazionalibnlditalia.com/en/news/match-reports/information-for-wednesday-ticket-holders/?refresh_ce ] 
Link to a website confirming the cancellation / postponement / venue changes: NA 

Can EDM check whether the 09:45 show with the Grounds Pass was also cancelled ? 

Regards, 
Caleb 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Friday, 31 May, 2019 22:05:13 
Subject: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy 

Hi Caleb, 

In reference to TID 21225606, 
The buyer asked when she will be refunded, as according to her the event in question was cancelled. 
All orders for the 'Internazionali BNL D'Italia 2019 - Evening' and 'Internazionali BNL D'Italia 2019 - Central Court' on Wednesday got refunded. 
However, I am unsure whether the ' Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass' event was also cancelled, being earlier in the morning. 

This is the link to the official event website, talking generally about the cancellation/postponement of morning and evening matches: 

[ https://protect-eu.mimecast.com/s/hzDaC5QEBs0k9l7CzVEz-?domain=internazionalibnlditalia.com | https://www.internazionalibnlditalia.com/en/news/match-reports/information-for-wednesday-ticket-holders/?refresh_ce ] 

Regards, 
Rebecca