Subject: Cases to ri-assing to IT Agent
From: Daniele Castiglioni <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Sun, 9 Jun 2019 11:00:08 -0700 (MST)

Hi Caleb, 

I am off on monday and tuesday and here below I send the list of follow up cases to ri-assign to IT agents: 

19082825 - walkin event – Seller not able to get in touc with B and ak to check B details 
22037320 - seller upload incorrect personalised tixs 
21347258 - B damage paper tixs since envelope was close incorrectly – ask B to provide proof of envelope 
20338828 - call B to investigate if he cancelled account by mistake 
21030163 - case flagged to TL Caleb – EDM 
21872488 - request B to provide attendees name 
21924423 - case already escalated to SS 
22105853 - request attendees name since tixs need to be personalised 
21463067 - wait B payment details then ri-escalate to PT 
18843060 - wait B DA – tixs return to sender Seller 
21868802 - email B to return tixs in order to request refund 
22063295 - previous agent wrote case to Sub team in order to contact the B if needed of partial refund for downgrade 
18200357 - check if B return tixs – B is not obliged to return tixs 
21957102 - check if B accept to keep tixs 

22061585 - email bounce 
18991564 - email bounce 
22113587 - email bounce 
22038624 - email bounce 

21917034 - pending sub – cannot close case 
21910760 - case in pending Sub not able to close case – S has COBO tixs – 
21917034 - pending sub – cannot close case 
22093818 - pending sub – cannot close case