Subject: Re: 22045688 , Fan Seller , Italy vs Bosnia Herzegovina - Euro 2020 Qualifying , 11/06/2019 , assign case
From: Daniele Castiglioni <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>, Sankarshan Rajan <[email-masked]>
Date: Fri, 7 Jun 2019 01:29:33 -0700 (MST)

Hi MAnsi, 

with reference to TID22045688, I call the S informing that B accept alt. correct section etixs. 

Seller agree to sent new alt tickets. 

email S providing attendees names to personalise etixs and link to send us the etixs. 

kind regards, 

Daniele 

From: "Mansi Chhabra" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Caleb Lundinga Lodi" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 7 June, 2019 12:30:02 
Subject: Fwd: 22045688 , Fan Seller , Italy vs Bosnia Herzegovina - Euro 2020 Qualifying , 11/06/2019 , assign case 

Hi Daniele, 

Please take the ownership of this case. 

Kind Regards 
Mansi 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Akanksha Kwatra" <[email-masked]> 
Sent: Friday, 7 June, 2019 12:29:09 
Subject: Fwd: 22045688 , Fan Seller , Italy vs Bosnia Herzegovina - Euro 2020 Qualifying , 11/06/2019 , assign case 

Hi Mansi 

Can you please assign this case to an IT agent to call the seller and confirm further what section they can provide. 
Please let us know if any further information is required from the buyer. 

Kind Regards 
Sankarshan Rajan 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 7 June, 2019 11:59:11 
Subject: 22045688 , Fan Seller , Italy vs Bosnia Herzegovina - Euro 2020 Qualifying , 11/06/2019 , assign case 

Hi Sankarshan, 

In this case the seller informed us that buyer has purchased tickets in east stand which is reserved for Italian citizens. If the buyer accepts he can provide tickets in north stand (available for Bosnian fans). 

We contacted buyer and he informed that he purchased tickets for Italian side but would like to have tickets for Bosnian side as they are from Bosnia. 

Can you please assign this case to Italian agent to contact the seller. 

Kind Regards, 
Akanksha