Subject: Re: 21412521 - Fan Seller - BTS - 07/06/2019 20:00 - Buyer is asking for partial refund
From: Mansi Chhabra <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 5 Jun 2019 06:41:33 -0700 (MST)

Hi Daniele, 

It is already substituted and we cannot offer partial refund now as the buyer himself or herself accepted the offer. 

Kind Regards 
Mansi 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Wednesday, 5 June, 2019 18:47:02 
Subject: 21412521 - Fan Seller - BTS - 07/06/2019 20:00 - Buyer is asking for partial refund 

Hi Mansi, 

with reference to TID21412521, Buyer is asking for partial refund. 

TID21412521 substitute to TID22063295. 

Agent kirsten.thomson offer alternative tickets to Buyer, buyer accept: 

- Buyer purchase: Section P21 
- Offered ticket: Section Y6 

New section Y6 is downgraded and buyer is asking for partial refund. 

Can you please ask to agent if we can offer partial refund to Buyer? 

thanks, 

kind regards, 

Daniele