Subject: Re: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy
From: India Inbox <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>, On-call Data Management <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Daniele Castiglioni <[email-masked]>, valentina bonente <[email-masked]>
Date: Sun, 2 Jun 2019 09:08:09 +0000

Hi @On-call Data Management<mailto:[email-masked]>,

Can you please check this?

Kind regards

Rebecca

________________________________
From: Caleb Lundinga Lodi <[email-masked]>
Sent: 01 June 2019 18:00
To: India Inbox
Cc: [email-masked]; Daniele Castiglioni; valentina bonente
Subject: Fwd: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi,

The buyer is asking for refund as the event was cancelled. Other buyers on (21733306,  21225606, 21696659) have also requested the same.
The after noon and evening shows have been marked as cancelled, however the morning show (09:45) - "Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass"  has not been marked as cancelled.

link to the official event website: https://www.internazionalibnlditalia.com/en/news/match-reports/information-for-wednesday-ticket-holders/?refresh_ce<https://protect-eu.mimecast.com/s/hzDaC5QEBs0k9l7CzVEz-?domain=internazionalibnlditalia.com>
Link to a website confirming the cancellation / postponement  / venue changes: NA

Can EDM check whether the 09:45 show with the Grounds Pass was also cancelled ?

Regards,
Caleb
________________________________
From: "Rebecca Ballanti" <[email-masked]>
To: "Caleb Lundinga Lodi" <[email-masked]>
Sent: Friday, 31 May, 2019 22:05:13
Subject: 2907991 - Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass - 15/05/2019 - 09:45 - Rome - Italy

Hi Caleb,

In reference to TID 21225606,
The buyer asked when she will be refunded, as according to her the event in question was cancelled.
All orders for the 'Internazionali BNL D'Italia 2019 - Evening' and 'Internazionali BNL D'Italia 2019 - Central Court' on Wednesday got refunded.
However, I am unsure whether the 'Internazionali BNL D'Italia 2019 - Wednesday Grounds Pass' event was also cancelled, being earlier in the morning.

This is the link to the official event website, talking generally about the cancellation/postponement of morning and evening matches:

https://www.internazionalibnlditalia.com/en/news/match-reports/information-for-wednesday-ticket-holders/?refresh_ce<https://protect-eu.mimecast.com/s/hzDaC5QEBs0k9l7CzVEz-?domain=internazionalibnlditalia.com>

Regards,
Rebecca