Subject: Re: 20959774 - broker PL - Men and Women's Singles 3rd Round - French Tennis Grand Slam Tournament 2019 - 01/06/2019 11:00 - change name
From: India Inbox <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Daniele Castiglioni <[email-masked]>, Rebecca Ballanti <[email-masked]>
Date: Fri, 31 May 2019 22:10:08 +0000

Hi there,

This case has already been escalated to SS.

Thanks,

Ana.
________________________________
From: Caleb Lundinga Lodi <[email-masked]>
Sent: Friday, May 31, 2019 1:18 PM
To: India Inbox
Cc: [email-masked]; Daniele Castiglioni; Rebecca Ballanti
Subject: Fwd: 20959774 - broker PL - Men and Women's Singles 3rd Round - French Tennis Grand Slam Tournament 2019 - 01/06/2019 11:00 - change name

Hi,

The buyer wants to change the name of one attendee. we informed him that the tickets for this event cannot be re-personalised however, the buyer contacted us many times and insisted that the official website indicates that the tickets can be re-personalised until 24h before the event and he provided a proof.

Buyer wants to change the name as follows:

From:
Ticket holder # 4
First name and last name: alessandro besozzi
Date of birth:    2000-05-07

To:
Ticket holder # 4
First name and last name: Francesca Oziosi
Date of birth:    06/10/1998

Can you please check the attached proof and forward this to SS to see if the seller can re-personalise the tickets?

Regards,
Caleb
________________________________
From: "India Inbox" <[email-masked]>
To: "Caleb Lundinga Lodi" <[email-masked]>
Cc: "valentina bonente" <[email-masked]>
Sent: Friday, 31 May, 2019 02:28:09
Subject: Re: 20959774 - broker PL - Men and Women's Singles 3rd Round - French Tennis Grand Slam Tournament 2019 -  01/06/2019 11:00 - change name

Hi there,

Tickets for this event cannot be re-personalised.

Thanks,

Ana.
________________________________
From: Caleb Lundinga Lodi <[email-masked]>
Sent: Thursday, May 30, 2019 3:31 PM
To: India Inbox
Cc: [email-masked]
Subject: Fwd: 20959774 - broker PL - Men and Women's Singles 3rd Round - French Tennis Grand Slam Tournament 2019 - 01/06/2019 11:00 - change name

Hi,

The buyer wants to change the name of one attendee:

From:
Ticket holder # 4
First name and last name: alessandro besozzi
Date of birth:   2000-05-07

To:
Ticket holder # 4
First name and last name: Francesca Oziosi
Date of birth:   06/10/1998

Can you please advise SS team to check with the seller if the name can be changed?

Regards,
caleb
________________________________
From: "valentina bonente" <[email-masked]>
To: "Caleb Lundinga Lodi" <[email-masked]>
Sent: Thursday, 30 May, 2019 20:37:46
Subject: 20959774 - broker PL - Men and Women's Singles 3rd Round - French Tennis Grand Slam Tournament 2019 -  01/06/2019 11:00 - change name

Hi Caleb,

This buyer called asking to change one name. She informed she called the official organisers and they confirmed it is possible.

From:
Ticket holder # 4
First name and last name: alessandro besozzi
Date of birth:   2000-05-07

To:
Ticket holder # 4
First name and last name: Francesca Oziosi
Date of birth:   06/10/1998

Can you please contact the relevant department in order to look into this.

Thanks
Valentina