Subject: 21923458 - Fan Seller - Chelsea vs Arsenal - Europa League Final 2019 - 29/05/2019 - Case to be reassigned in order to call seller/buyer
From: Mansi Chhabra <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Wed, 29 May 2019 23:40:20 -0700 (MST)

Hi Daniele, 

Please take the ownership of this case. 

Regards 
Mansi 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Parvez Alam" <[email-masked]> 
Sent: Thursday, 30 May, 2019 11:45:24 
Subject: Fwd: 21923458 - Fan Seller - Chelsea vs Arsenal - Europa League Final 2019 - 29/05/2019 - Case to be reassigned in order to call seller/buyer 

Hi Mansi 

Can you please assign this case to an IT Agent. 

Kind Regards 
Sankarshan Rajan 

From: "Parvez Alam" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Tommaso Nisi" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 05:56:07 
Subject: Fwd: 21923458 - Fan Seller - Chelsea vs Arsenal - Europa League Final 2019 - 29/05/2019 - Case to be reassigned in order to call seller/buyer 

Hi Sankarshan, 

Can you assign this case to IT agent 

Kind Regards 
Parvez Khan 

From: "Tommaso Nisi" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Wednesday, May 29, 2019 5:51:36 AM 
Subject: 21923458 - Fan Seller - Chelsea vs Arsenal - Europa League Final 2019 - 29/05/2019 - Case to be reassigned in order to call seller/buyer 

Hi Parvez, 

with reference to TID: 21923458, seller contacted saying that everything is ready for ticket transfer and the only missing thing is buyer's email address. 

As it's too late to call seller and give him instructions or buyer and ask for details, can you please re-assign this case to a day shift agent? 

Thank you for your consideration 

Tommaso