Subject: UPDATE : BTS Soundcheck Package
From: Mansi Chhabra <[email-masked]>
To: Mutombo Muamba Arnold <[email-masked]>, Neeti Sharma <[email-masked]>, Jessica Renaud Aparecido <[email-masked]>, Tanu Tomar <[email-masked]>, Giada Morello <[email-masked]>, Siddharth Taneja <[email-masked]>, Rajan Verma <[email-masked]>, Poonam Chawla <[email-masked]>, Shavez Ahmed <[email-masked]>, Adrian Navarro <[email-masked]>, Becho Davy Jaures <[email-masked]>, Bhawna Bilwal <[email-masked]>, Daniele Castiglioni <[email-masked]>, David Gl
Date: Tue, 28 May 2019 06:53:43 -0700 (MST)

Hi, 

BTS in GB and FR we are getting contacts about the Soundcheck package which seem to be the only one that require walk-in 

Please see below recap and inform agents as they may also get contacts from buyers about this. I would recommend , if agents are in doubt, to contact me or SpecOps and will be happy to help or clarify 

Please see below for a summary : 

- Soundcheck package only is walk-in (other VIP packages are not) 
- EDM cannot tag this as walk-in because the walk-in settings will affect the whole event > it is not possible to set it for a section only – it’s all or nothing 
- Soundcheck packages were not sold as a “section” because EDM does not tag the packages as section so sellers sold regular sections and they selected “Includes VIP pass” or “Meeting with seller” 
- For us was impossible to know which orders were Soundcheck Package so we sent a survey to all sellers who included the listing notes “Includes VIP pass” or “Meeting with seller” to ask if they require walk-in or not (note that if seller didn’t select the listing note then it’s just a regular section sold hence we should not expect them to be VIP or walk-in) 
- Out of nearly 400 orders who received the survey only around 10 got back and these have been assigned to SSUP to deal with walk-in requirements – this was not as expected as most of the VIP orders are not affected by the walk-in requirement then 

Kind Regards 
Mansi Chhabra