Subject: Re: 21251239 - fan seller - Spal vs Milan - 26/05/2019 - CSL error
From: Daniele Castiglioni <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Mon, 27 May 2019 03:21:10 -0700 (MST)

Hi Caleb, 

with reference to TID 21251239. 

Seller listed section as Curva ( which is the behind the goal section) and can be either away of fan section. every Stadium has n.2 Curva section. 

Seller in fact did not mention if section was away or home tickets. 

viagogo map shows n.2 different section, can you please check the case and verify we cannot charge the S, after approve that is a CSL error? 

thanks. 

Kind regards, 

Daniele 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Sent: Monday, 27 May, 2019 14:52:55 
Subject: Re: 21251239 - fan seller - Spal vs Milan - 26/05/2019 - CSL error 

Hi Daniele, 

The buyer has been refunded as the seller did not fulfill. 

Regards, 
Caleb 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Thursday, 23 May, 2019 19:08:59 
Subject: 21251239 - fan seller - Spal vs Milan - 26/05/2019 - CSL error 

Hi Caleb, 

with reference to TID21251239, CSL error as per venue map. 

Seller listed Section as Curva (which can be either side of the stadium) but on our map Curva=Behind the Goal. 

B received tickets as Away Fan sector ( as per viagogo venue map), which is actually the other Curva of the stadium. 

I originally treat the case following wrong tixs procedure, and since B declined partial refund/voucher offers, I escalated to Payment Team. 

Seller came back stating that tixs are correct since Curva is the general word of the 2 side of stadium. 

can you please check the case and verify we cannot charge the S, after approve that is a CSL error? 

thanks. 

best regards, 

Daniele