Subject: Fwd: 21733530-IT broker-Roma vs Parma - 26/05/2019 20:30 -Could you please forward the following case to an IT agent who is going to work on the day shift?
From: Mansi Chhabra <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>, Anurag Pradhan <[email-masked]>
Date: Sat, 25 May 2019 22:38:10 -0700 (MST)

Hi Daniele, 

Please take the ownership of this case. 

Regards 
Mansi 

From: "Anurag Pradhan" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Samuele Merloni" <[email-masked]> 
Sent: Sunday, 26 May, 2019 04:19:31 
Subject: 21733530-IT broker-Roma vs Parma - 26/05/2019 20:30 -Could you please forward the following case to an IT agent who is going to work on the day shift? 

Hi Mansi, 

Please assign this case to a day shift IT agent. 

Regards, 

Anurag 

From: "Samuele Merloni" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Sunday, 26 May, 2019 01:04:38 
Subject: 21733530-IT broker-Roma vs Parma - 26/05/2019 20:30 -Could you please forward the following case to an IT agent who is going to work on the day shift? 

Hi dear Anurag, 
with reference to the transaction TID:21733530 

Could you please forward the following case to an IT agent who is going to work on the day shift? 
The agent should call the buyer informing about the partial refund and voucher offered due to incorrect section. 

Kind regards, 
Samuele