Subject: Europa league Final
From: Stephen Blake <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Sat, 25 May 2019 12:31:10 +0000

Hi All,

Please read carefully below. If any questions, please let me know.

Europa league Final on Wednesday 29/05

2000+ orders
Sellers transferred the mobile tickets to the buyers via UEFA app
Several sellers have now told us that if the buyer does not download the UEFA app within 3 days the tickets go back to the sellers account so the buyer would not have them anymore unless the seller transfers again.

This should have only affected a minor part of the orders.

Sellers who have fulfilled will be emailed today by Spec OPs to inform of this potential issue and asked to try to transfer again if tickets came back to them (this should trigger another email from UEFA ticketing to buyers to inform of ticket transfer)
All buyers will also be contacted later today to informed to download urgently the UEFA app if they haven’t yet downloaded and received/saved the tickets. When the seller transferred the tickets they should have received an email from UEFA with instructions to download, if not downloaded yet. Buyers should be able to google the Europa League Final mobile phone app to download it, but best to follow instructions from email they received (they should check all recent emails from the last 10 days and spam folder)

Please see the below emails sent to buyers and sellers to help you recognise the cases if received.

BUYER MAIL:
Dear #{#BuyerFirstName#}#,

We are contacting you with regards to your order for #{#EventName#}# (Order #{#TransactionID#}#).

We hope you’re looking forward to the match!

This is an important message to remind you that the tickets you have ordered are only available as mobile tickets, that are to be presented on your phone at the stadium. This is a new and more convenient way to access the venue.

The seller has already transferred the tickets to you and you should have received an email from UEFA with instructions to download the UEFA mobile phone app, to your phone.

Please note that if you have not downloaded the UEFA app and retrieved the mobile tickets, they will be returned to the seller automatically.

In case you have downloaded the UEFA app and already received the tickets: No further action is needed, just present the tickets on your phone at the event. Please ensure your phone is fully charged when you go!

In case you have not received the tickets yet: Please make sure to download the UEFA mobile phone app urgently and we will ask the seller to transfer the tickets to you again. We will ask the seller to keep trying so there is no need for you to inform us when you have downloaded the app.

We hope that you find this message useful.

Best regards,
viagogo

SELLER MAIL:

Dear #{#SellerFirstName#}#,

We are contacting you with regards to your sale(s) for #{#EventName#}#.

It has come to our attention that some buyers have not downloaded the UEFA app on their phone yet and the mobile tickets might be returned to your account.

In case you see that the tickets are returned to your account, please keep trying to transfer them to the buyer until the event day, if still not successfully transferred. We are informing the buyers again to download the UEFA app urgently. It is your responsibility to keep trying to transfer so that the buyer can attend the event.

Thank you for your co-operation.

Best regards,
viagogo

Thank you
Stephen Blake
Outsourcing- South Africa