Subject: RE: 21803489 - Broker IT - Marco Mengoni - 25/05/2019 - Buyer complining tixs are not consecutive and wrong section
From: Brian Sexton <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Rebecca Ballanti <[email-masked]>
Date: Fri, 24 May 2019 23:01:44 +0000

Hi Caleb,

We can offer a partial refund or voucher of 20% here as the seller really should have included ‘Aisle Seat’ in the listing notes, the fact that they are aisle seats here makes a big difference.

Kind regards,
Brian

From: Caleb Lundinga Lodi <[email-masked]>
Sent: Friday 24 May 2019 11:20
To: India Inbox <[email-masked]>
Cc: [email-masked]; Rebecca Ballanti <[email-masked]>
Subject: Fwd: 21803489 - Broker IT - Marco Mengoni - 25/05/2019 - Buyer complining tixs are not consecutive and wrong section

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Hi,

Buyer informed that they have received non consecutive tickets. Checked the tickets, they are asile tickets seats(63 and 65).
As per the venue map of the official website, seat 63 seems to be in Stall Gold Section however seat 65 seems to be in a different section.

Can you please check the attached files and inform if the tickets are correct ?

Regards,
Caleb
________________________________
From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Caleb Lundinga Lodi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 May, 2019 19:11:51
Subject: 21803489 - Broker IT - Marco Mengoni - 25/05/2019 - Buyer complining tixs are not consecutive and wrong section

Hi Caleb,

with reference to TID21803489 , buyer complain that tixs are not consecutive and only 1 ticket out of 2 belong to Stalls Gold.

here enclosed I send proof of ticket sreceived by Buyer and the seating plan of the venue Arena di Verona.

1 ticket, seat n.63, is located in Stall Gold Section, while the other ticket seat n.65 is only Stall, as per official venue seating plan.

can you please check if tixs are correct?

thanks,

Daniele