Subject: follow up to re-assing to IT agent
From: Daniele Castiglioni <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Fri, 24 May 2019 11:09:04 -0700 (MST)

Hi Caleb, 

since on 25/05/2019 I am of, here below I send list of follow cases to re-assign to IT agents: 

21689140 - B needs to provide DA since tixs are returning to Limerick 
21753127 - not able to close the case 
21801873 - Email Bounced - called B no reply - try to call B back 
21781023 - B received wrong tixs, offered partial refund/voucher/sub - B did not reply yet 
20195228 - S wants to offer alt tixs to B -already asked S to provide proof of new tixs he wants to offer- check is S sent proof of tixs 
21793098 - B asked to change name on etix for - B did not provide new participants name yet 
21836622 - case was moved to pending Sub then Seller upload etix after MSBD and B downloaded - flagged to TL Caleb to have confirmation to move case out of pending Sub 
21854029 - Sub team sent email to B offering alt. tixs - B iwan not able to open the link since error occurred - B provide proof - already flagged to TL Caleb 
21860633 - Email Bounced - call B to check if received verification link 
21320095 - case already flagged to CAleb - event is on 24/05/2019 - B did not receive paper tixs since UPS was not able to deliver to UPS access point 

20366258 - case already Flagged to TL Caleb, italian football match - Fiorentina orgnainzer restriction , needs to check if we can cancel charge from S - S provide proof of restriction 
21406574 - case already Flagged to TL Caleb, italian football match - Fiorentina orgnainzer restriction , needs to check if we can cancel charge from S - S provide proof of restriction 

20650504 - case already Flagged to TL Caleb, italian football match, needs to ri-personalise etixs 
21830989 - case already Flagged to TL Caleb, italian football match, needs to ri-personalise etixs 
21750508 - case already Flagged to TL Caleb, italian football match, needs ri-personalise etixs 
21814152 - S is B turned S not able to personalise etixs- need to contact original S broker to ri-personalise etixs 
21324598 - case already Flagged to TL Caleb, italian football match, needs ri-personalise etixs 
21841716 - case already Flagged to TL Caleb, italian football match, needs ri-personalise etixs 
21841948 - case already Flagged to TL Caleb, italian football match, needs ri-personalise etixs 

thanks, 

Daniele