Subject: Re: LID 413832640 - Ed Sheeran - 24/05/2019 17:00 - Listing in Admin Hold
From: India Inbox <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 23 May 2019 04:49:13 +0000

Hi,

Tickets can't be re-personalise again.

Please ask the middle seller if he can do walk in if he can't do it middle seller can't relist or cancel his purchase.

Kind regards

Jose

________________________________
From: Caleb Lundinga Lodi <[email-masked]>
Sent: 22 May 2019 14:32:31
To: India Inbox
Cc: Daniele Castiglioni; [email-masked]
Subject: Fwd: LID 413832640 - Ed Sheeran - 24/05/2019 17:00 - Listing in Admin Hold

Hi,

Buyer turned seller asking why his listing is not active. His listing was put on admin hold as this event is tagged as walk-in and personalised. As the tickets have been personalised with buyer turned seller details, Can he walk in ?

Can you please check and inform if we can activate this listing?

Regards,
Caleb
________________________________
From: "Rebecca Ballanti" <[email-masked]>
To: "Caleb Lundinga Lodi" <[email-masked]>
Sent: Tuesday, 21 May, 2019 15:37:13
Subject: LID 413832640 - Ed Sheeran - 24/05/2019 17:00 - Listing in Admin Hold

Hi Caleb,

IN reference to LID 413832640,
The Seller purchased his tickets in TID 19458086 and relisted them.
The tickets aren't sold yet and Seller is unable to see listing as it is in Admin Hold because:

Event is listed as walk in and personalised, but this seller has uploaded etix personalised with their own name. Moved to admin hold

However, tickets aren't sold yet so he can't re-personalise them. Also, if re-personalisation is impossible, he shouldn't have been able to relist them.
Can you please check the case and advise if the listing can be reactivated or not?

Regards,
Rebecca