Subject: Re: 21820735 - Broker IT - Mark Knopfler & Band - 13/07/2019 - not able to close the case
From: Caleb Lundinga Lodi <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 22 May 2019 09:54:15 -0700 (MST)

Hi, 

This has already been closed. 

Regards, 
caleb 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Wednesday, 22 May, 2019 17:56:34 
Subject: 21820735 - Broker IT - Mark Knopfler & Band - 13/07/2019 - not able to close the case 

Hi Caleb, 

with reference to TID 21820735, I am not able to close the case die to Survey of wrong tickets. 

Previous agent just reply 15 min ago to B informing that tixs are correct and close the case, but the case open back to be with no further query from B. 

Can you please check and close the case? 

thank you, 

Daniele