Subject: 21820735 - Broker IT - Mark Knopfler & Band - 13/07/2019 - not able to close the case
From: Daniele Castiglioni <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Wed, 22 May 2019 05:26:34 -0700 (MST)

Hi Caleb, 

with reference to TID 21820735, I am not able to close the case die to Survey of wrong tickets. 

Previous agent just reply 15 min ago to B informing that tixs are correct and close the case, but the case open back to be with no further query from B. 

Can you please check and close the case? 

thank you, 

Daniele