Subject: Fwd: Follow up to re-assign to IT agents
From: Caleb Lundinga Lodi <[email-masked]>
To: Rebecca Ballanti <[email-masked]>, valentina bonente <[email-masked]>, Giada Morello <[email-masked]>
Cc: [email-masked]
Date: Mon, 20 May 2019 02:13:18 -0700 (MST)

Hi all, 

@Rebecca, please take ownership of the fist 4 cases ( 21761084 , 21734372, 18833040, 21773453 ) 

@Valentina, please take ownership of the following cases ( 21789211, 21716574, 21367256, 21696090 ) 

@Giada, please take ownership of the following cases (21794432, 21691267, 21711247 ) 

Regards, 
Caleb 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Sunday, 19 May, 2019 23:36:36 
Subject: Follow up to re-assign to IT agents 

Hi Caleb, 

Since I am off on monday and tuesday here I send the list of follow up to re-assign toIT agents: 

21761084 - alt tixs offered to B, check if B accept 
21734372 - BNL event - wait TL Caleb update if can refund B 
18833040 - call B to check email address and if he received tixs event in 2 days 
21773453 - email S to send proof of transfer, wait for S proof 
case5933103 - BNL event - already flagged to TL Caleb update if can refund B (LID419756737 and LID419755910) 
21789211 - email bounced 
21716574 - Seller - not able to upload the etixs due to Brazilian Cancellation Policy 
21367256 - call B to check if he did transfer AXS etixs to correct email address 
21696090 - BNL event - wait TL Caleb update if can refund B 
21794432 - Ask Seller to provide proof of shipment 
21691267 - BNL event - wait TL Caleb update if can refund B 
21711247 - call B to check the email address to transfer the etixs 

thanks, 

kind regards, 

Daniele