Subject: Quality - Team India
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 May 2019 07:39:11 +0000

Hi Team,

Please note : Recently we have been receiving a lot of RED Flags which has over all damaged the performance of Team India. We need all agents to be careful and closely monitor the quality. We need to remove careless mistakes that are made on the account such as improper information on CIAN notes , Not selecting proper blurbs , Subject line etc. Please speak with your team lead to get an idea of what areas to improve on.

Most agents who have received a sudden spike in RED flags in past few weeks are being given a warning document ,  Going forward receiving a RED flag will send that particular agent to mandatory training to brush up on the module failed and this will be conducted outside the working hours.  These hours will not be paid out or treated as overtime as advised by Management (LSM & VGL)

I would request all agents to please keep check on quality and help to improve the overall score of the team.For any further questions please speak with your team lead or approach me for clarifications

Kind regards,

Viraat Joshi
Account Manager
Live Salesman
www.livesalesman.com<http://www.livesalesman.com>

Mobile: +91 96436 05600
Skype :  live:virat_60