Subject: Fwd: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed
From: Daniel Lupini Ndala <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Fri, 17 May 2019 19:29:46 -0700 (MST)

Hi, 
Daniele 

Update for the same flag. 

From: "Arnaud Valentin" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "Caleb Lundinga Lodi" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "rebecca ballanti" <[email-masked]>, "valentina bonente" <[email-masked]>, "Daniel Lupini Ndala" <[email-masked]> 
Sent: Friday, 17 May, 2019 19:05:02 
Subject: RE: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed 

Hi Rebecca, 

We are currently checking with sellers whether tickets were replaced or substituted or just cancelled. We will take action shortly on this event. 

Thanks, 
Arnaud 

From: India Inbox <[email-masked]> 
Sent: Thursday, May 16, 2019 1:17 PM 
To: Caleb Lundinga Lodi <[email-masked]>; On-call Data Management <[email-masked]> 
Cc: [email-masked]; valentina bonente <[email-masked]>; daniel <[email-masked]> 
Subject: Re: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed 

Hi [ mailto:[email-masked] | 
@On-call Data Management ] , 

Can you please check this? 

Transaction number : 21666152 

Event ID: 2956757 

Event Name: Internazionali BNL D'Italia 2019 - Wednesday Central Court 

Event Date: 15/05/2019 

Geography: Foro Italico - Central Court, Rome, IT 

Link to primary: [ https://www.internazionalibnlditalia.com/news/in-evidenza/annullata-la-sessione-diurnadomani-supergiovedi-al-foro-italico/?refresh_ce | https://www.internazionalibnlditalia.com/news/in-evidenza/annullata-la-sessione-diurnadomani-supergiovedi-al-foro-italico/?refresh_ce ] 

Kind regards 

Rebecca 

From: Caleb Lundinga Lodi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 16 May 2019 13:52 
To: India Inbox 
Cc: [ mailto:[email-masked] | [email-masked] ] ; valentina bonente; daniel 
Subject: Fwd: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed 

Hi, 

Buyer called chasing refund as the event did not take place on 15/05/2019 11:00. This event was moved to 16/05/2019 10:00 but we did not inform the buyer. Before providing a fixed date and time, the organisers kept updates customer through their website: ( [ https://protect-eu.mimecast.com/s/uaFaC3Q0zsmvYYDigdm61?domain=internazionalibnlditalia.com | https://www.internazionalibnlditalia.com/news/in-evidenza/annullata-la-sessione-diurnadomani-supergiovedi-al-foro-italico/?refresh_ce ] ). Now the official website of the event, indicates that those who could not attend the event on the new date can ask for a refund. 

Buyers on (21225606, 21451317, 21700208, 2907991, 2907986, ) have reported the same issue and they have requested a refund. 

Can the cancellation team advise if we can refund the buyers who could not attend the event? 

Best Regards, 

Caleb 

From: "Rebecca Ballanti" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Caleb Lundinga Lodi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 May, 2019 14:40:50 
Subject: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed 

Hi Caleb, 

In reference to TID 21666152, 

All matches for the event of 15/05/2019 have been moved to 16/05/2019 10:00. 

The Buyer of this TID just called asking if she is eligible for refund as she couldn't go to event today. 

In the official page of the event ( [ https://protect-eu.mimecast.com/s/uaFaC3Q0zsmvYYDigdm61?domain=internazionalibnlditalia.com | https://www.internazionalibnlditalia.com/news/in-evidenza/annullata-la-sessione-diurnadomani-supergiovedi-al-foro-italico/?refresh_ce ] ) 

it's written that: 

Ticket holders valid for Wednesday will be able to access the system in the areas indicated in them. 

Whoever fails to use the ticket for the daytime session on Wednesday 15 today can request a refund in a manner that will be subsequently communicated. 

The event is not event listed as postponed on viagogo yet. 

Can you please ask if Buyer is indeed eligible for refund? 

Regards, 

Rebecca