Subject: Fwd: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed
From: Daniel Lupini Ndala <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Thu, 16 May 2019 19:42:08 -0700 (MST)

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "rebecca ballanti" <[email-masked]>, "valentina bonente" <[email-masked]>, "Daniel Lupini Ndala" <[email-masked]> 
Sent: Thursday, 16 May, 2019 19:22:16 
Subject: Fwd: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed 

Hi, 

Buyer called chasing refund as the event did not take place on 15/05/2019 11:00. This event was moved to 16/05/2019 10:00 but we did not inform the buyer. Before providing a fixed date and time, the organisers kept updates customer through their website: (https://www.internazionalibnlditalia.com/news/in-evidenza/annullata-la-sessione-diurnadomani-supergiovedi-al-foro-italico/?refresh_ce). Now the official website of the event, indicates that those who could not attend the event on the new date can ask for a refund. 

Buyers on (21225606, 21451317, 21700208, 2907991, 2907986, ) have reported the same issue and they have requested a refund. 

Can the cancellation team advise if we can refund the buyers who could not attend the event? 

Best Regards, 
Caleb 

From: "Rebecca Ballanti" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Thursday, 16 May, 2019 14:40:50 
Subject: 21666152 - Broker IT - Internazionali BNL D'Italia 2019 - Wednesday Central Court - 15/05/2019 11:00 - Event postponed 

Hi Caleb, 

In reference to TID 21666152, 
All matches for the event of 15/05/2019 have been moved to 16/05/2019 10:00. 
The Buyer of this TID just called asking if she is eligible for refund as she couldn't go to event today. 
In the official page of the event (https://www.internazionalibnlditalia.com/news/in-evidenza/annullata-la-sessione-diurnadomani-supergiovedi-al-foro-italico/?refresh_ce) 
it's written that: 

Ticket holders valid for Wednesday will be able to access the system in the areas indicated in them. 
Whoever fails to use the ticket for the daytime session on Wednesday 15 today can request a refund in a manner that will be subsequently communicated. 

The event is not event listed as postponed on viagogo yet. 
Can you please ask if Buyer is indeed eligible for refund? 

Regards, 
Rebecca