Subject: PRODUCTIVITY REPORT 01/05/2019 - 15/05/2019
From: Caleb Lundinga Lodi <[email-masked]>
To: Bhawna Bilwal <[email-masked]>, David Glowalla <[email-masked]>, valentina bonente <[email-masked]>, Christian <[email-masked]>, Rebecca Ballanti <[email-masked]>, Daniele Castiglioni <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>, Becho Davy Jaures <[email-masked]>, Adrian Navarro <[email-masked]>, nehal ahmad <[email-masked]>, maksim semenov <[email-masked]>, Rohit Singh <[email-masked]>
Cc: viraat <[email-masked]>
Date: Thu, 16 May 2019 04:57:03 -0700 (MST)

Hi All, 

Please find below the productivity report from 01/05/2019 to 15/05/2019. 

Language 
	Agent name 
	Productivity average 	Emails Sent 	FCR 	CSS 

	

FR 	Becho Jaures 
	NA 	NA 	NA 	NA 
DE 	Bhawna Bilwal 
	100% 	484 	50% 	31% 
DE 	David Glowalla 	88% 	161 	47% 	47% 
IT 	
Daniele Castigilioni 
	106% 	527 	46% 	28% 
IT 	Rebecca ballati 
	86% 	381 	45% 	43% 
IT 	Valentina Bonente 
	118% 	639 	48% 	49% 
FR 	Christian Sitele 
	80% 	168 	48% 

	47% 

EN 	Rohit Singh 
	64% 	210 	58% 	27% 
PT 	Edivaldo Pereira 	91% 	319 	53% 	42% 
RU 	Maksim Semenov 	NA 	NA 	NA 	NA 
EN 	Nehal Ahmad 
	NA 	NA 	NA 	NA 
ES 	Adrian 	NA 	NA 	NA 	NA 

		

	

	
					
- 	- 	- 	- 	- 	

Congratulations to : 
1)Valentina Bonente 
2)Daniele Castigilioni 
3)Bhawna Bilwal 

Those who did not perform well in the past days, I want to see an improvement and from today onward, I want all of you to use the attached file to save the TIDS and send it to me every day before the end of your shift. If for any reason, any one of you is not able to come to the office, i should be informed of this before the start of the shift, my phone number is (7838263161). 

Regards 
Caleb