Subject: Re: 20060407 - fan seller - European Rugby 2019 Champions Cup - Final - 11/05/2019 - Seller ship tixs and case is Substitute
From: Caleb Lundinga Lodi <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Thu, 9 May 2019 04:10:49 -0700 (MST)

Hi Daniele, 

At the first place the seller shipped the tickets after the MSBD, Of course there is a CS error, unfortunately we will not be able to wave off the charges. 

Regards 
Caleb 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Wednesday, 8 May, 2019 19:21:56 
Subject: 20060407 - fan seller - European Rugby 2019 Champions Cup - Final - 11/05/2019 - Seller ship tixs and case is Substitute 

Hi Caleb, 

with reference to TID20060407, Seller ship tixs and case is Substitute. 

Seller contacted us advising that he was going to received tixs late from organizer and provided proof as per our request. 

Agent misunderstood thinking tixs were as COBO, and moved to Sub. 

Seller shipped tixs 1 day after MSBD. 

can you check if we can cancel charges from Seller? 

thanks, 

kind regards, 

Daniele