Subject: Fwd: 21610212 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - cannot solve shipment failed issue
From: Gillbrinne Zola Moke <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 8 May 2019 03:56:09 -0700 (MST)

it's done 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Gillbrinne Zola Moke" <[email-masked]> 
Cc: "daniele castiglioni" <[email-masked]> 
Sent: Wednesday, 8 May, 2019 15:00:55 
Subject: Fwd: 21610212 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - cannot solve shipment failed issue 

Hi Gilbrinne, 

The shipment failed as the seller inserted his name in the address field. The buyer wanted the tickets to be delivered to a UPS access point. 
Now we can fix the issue but we are not able to deliver the tickets to the UPS access point chosen by the buyer. 

Please open this from the seller side, Call the buyer to confirm if we can deliver the tickets to his home address and then correct the seller's address in the system. 
After doing this, please inform the seller the issue has been fixed. 

Regards 
Caleb 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Tuesday, 7 May, 2019 12:36:45 
Subject: 21610212 - Fan Seller - Tool & The Smashing Pumpkins - Firenze Rocks 2019 - Thursday - 13/06/2019 - cannot solve shipment failed issue 

Hi Caleb, 

with reference to TID21610212, cannot solve shipment failed issue due to delivery plan UPs access point. 

issue is due to Seller incorrect Ticket address location, but if I update the address then system froc me to change delivery plan. 

can you check if we can update without changing delivery plan. 

thanks. 

kind regards, 

Daniele