Subject: Fwd: 19563749 - Fan Seller - Milan vs Bologna - 06/05/2019 - Original seller in redirection needs to be contacted to upload correct tickets
From: Caleb Lundinga Lodi <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: [email-masked], [email-masked]
Date: Sun, 5 May 2019 01:13:07 -0700 (MST)

Hi Daniele, 

Please take ownership of this case. 

Regards 
Caleb 

From: "Anurag Pradhan" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Cc: "tommaso nisi" <[email-masked]> 
Sent: Sunday, 5 May, 2019 04:37:22 
Subject: Fwd: 19563749 - Fan Seller - Milan vs Bologna - 06/05/2019 - Original seller in redirection needs to be contacted to upload correct tickets 

Hi Caleb, 

Please assign this case to a day shift IT agent. 

Regards, 

Anurag 

From: "Tommaso Nisi" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Sunday, 5 May, 2019 04:22:44 
Subject: 19563749 - Fan Seller - Milan vs Bologna - 06/05/2019 - Original seller in redirection needs to be contacted to upload correct tickets 

Hi Anurag, 

with reference to TID: 19563749, in this redirection, original seller uploaded tickets without name change, so previous agent tried to contact him but without answer. As seller's location seems to be UK, I'm not able to call for time difference. 

Can you please assign this case to a day shift agent, even the one who was trying to contact him before, in order to try to call original seller? 

Thank you for your consideration 

Tommaso