Subject: Fwd: 21556227 - Broker IT - Milan vs Bologna - 06/05/2019 - Email bounced case already flagged to send recovery mail manually
From: Ashwinee Latchayya <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>, Anurag Pradhan <[email-masked]>, tommaso nisi <[email-masked]>
Date: Sat, 4 May 2019 19:23:25 -0700 (MST)

Hi Daniele, 

Please take ownership of this case. Event is tomorrow. 

Kind Regards, 
Ash 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "tommaso nisi" <[email-masked]> 
Sent: Sunday, 5 May, 2019 04:13:18 
Subject: Fwd: 21556227 - Broker IT - Milan vs Bologna - 06/05/2019 - Email bounced case already flagged to send recovery mail manually 

Hi Ashwinee, 

Please assign this case to a day IT agent. 

Regards, 

Anurag 

From: "Tommaso Nisi" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Sunday, 5 May, 2019 01:35:51 
Subject: 21556227 - Broker IT - Milan vs Bologna - 06/05/2019 - Email bounced case already flagged to send recovery mail manually 

Hi Anurag, 

with reference to TID: 21556227, tried to solve this case contacting buyer, but issue still unsolved and buyer needs to be able to download tickets. Case was flagged by previous agent, but follow up might be overdue and I can't contact buyer for time difference. 

Can you please contact last agent working on case and ask them to follow again process already flagged to previous TL? 

Thank you for your consideration 

Tommaso