Subject: Fwd: 21061015 - Fan Seller - The Chainsmokers & Alesso - Ultra Music Festival 2019 - 3 Day - 29/03/2019 -
From: Caleb Lundinga Lodi <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: [email-masked]
Date: Thu, 28 Mar 2019 09:15:27 -0700 (MST)

Hi Daniele, 

The seller informed that he shipped the tickets with fedex, TN: 786284412887. 

Can you please update the TN on CSL and take ownership of the case? 

Regards 
Caleb 

From: "Egglisten Samuel" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Thursday, 28 March, 2019 19:47:09 
Subject: 21061015 - Fan Seller - The Chainsmokers & Alesso - Ultra Music Festival 2019 - 3 Day - 29/03/2019 - 

Hi Caleb , 

Seems like the seller has shipped the ticket on time via Fedex with the tracking no 786284412887. While tracking the package it seems like the package has not been shipped yet. 
Need to call the buyer and ask if they received ticket on time and if they faced any issue with the event while entering the venue. 

According to the CSR notes: 

The event is close or has passed, but it doesn’t look like the seller has sent the tickets. 

Check ALL work items to determine if buyer has received tickets or if seller hasn’t sent: 
1) If before the event and seller hasn’t sent: Arrange to substitute or replace the order (as needed) 
2) If buyer has received tickets: Record Success on order, or contact your TL to arrange 
3) If the event has passed and the seller hasn’t sent the tickets: Escalate to payments for a full refund 

Please do reassign this case to some in US as the buyer is from US. 

Kind Regards, 
Egglisten