Subject: KEEP IN FOLLOW TO BE FLAG TO NEW TL
From: Daniele Castiglioni <[email-masked]>
To: ash
Date: Tue, 26 Feb 2019 00:02:22 -0700 (MST)

* TID 18827586 

C:Email - Buyer - ask to change name of person collecting the tixs Seller Managed Collection 
I: checked CH. State : Pending Pickup. 41 day(s), 5 hours away. 
Plan : Seller Managed Collection. MSBD: 17/03/2019 
A: keep in follow up, because need to flag case to new TL 
N:Follow Up set to [wait TL update] 

    * TID 20582134 

C:Email - Buyer - Wrong Time 
I: State : Pending Shipment Creation. Plan : e-ticket EUR 19 day(s), 21 hours away 
MSBD 07/03/2019 . wrong time of the event indicated in website. 
A: follow up, because need to flag to new TL 
N:Follow Up set to [wait TL update]