Subject: Re: QA Summary: September 1, 2017
From: Pritish Nandi <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 1 Sep 2017 21:52:48 +0530 (IST)

Hi Ma'am, 

This is understood. 

Regards 
Pritish 

From: "Deeksha Dadu" <[email-masked]> 
To: [email-masked] 
Sent: Friday, 1 September, 2017 14:42:48 
Subject: FW: QA Summary: September 1, 2017 

Hi guys, 

Even if it is an unsuccessful p2p because of a partner- LH or otherwise, we need to tag it with unsuccessful p2p tag. 

Regards, 
Deeksha 

From: Levs Padilla < [email-masked] > 
Date: Friday, 1 September 2017 2:31 pm 
To: Jay Hameed < [email-masked] >, Ben Froumine < [email-masked] > 
Cc: roomer india < [email-masked] >, Deeksha Dadu < [email-masked] >, Jaycel Isip < [email-masked] > 
Subject: QA Summary: September 1, 2017 

Hi All, 

Please see the QA summary for August 31 shift: 

	
	QA - 08/31/2017 	

	Total transaction 	16 	Percentage 
	Fraud process 	0 	0.00% 
	ADMIN TAG 	6 	37.50% 
	wrong status 	0 	0.00% 
	incorrect info 	0 	0.00% 
	process 	0 	0.00% 
	Comments 	0 	0.00% 
	Total transaction with mistakes 	6 	37.50% 
	SLA 	10% 

	

	Total Protection/ Cancellation 	9 	Percentage 
	Comments 	0 	0.00% 
	process 	0 	0.00% 
	Wrong status 	0 	0.00% 
	Total Protection/ cancellation with mistakes 	0 	0.00% 
	SLA 	5%% 

	Reservation 	21 	Percentage 
	Doesn't match confirmation email 	0 	0.00% 
	Process 	0 	0.00% 
	Wrong Status 	0 	0.00% 
	Incorrect MP 	0 	0.00% 
	Total reservation with mistakes 	0 	0.00% 
	SLA 	5% 

	

	Tickets 	73 	

	ID 	0 	0.00% 
	TAGS 	1 	1.37% 
	Process 	0 	0.00% 
	Merge 	0 	0.00% 
	reply time 	0 	0.00% 
	Grammar 	0 	0.00% 
	Content/ Roomer Etiquette 	0 	0.00% 
	Information 	0 	0.00% 
	Total Tickets With Errors 	1 	1.37% 
	SLA 	10% 

	Transaction 
	Shift August 31 
	88532 	Admin tag Unsuccessful P2P wasn't selcted. Added tag 	
	Admin Tag 
	88530 	Admin tag Unsuccessful P2P wasn't selcted. Added tag 	
	Admin Tag 
	88534 	Admin tag Unsuccessful P2P wasn't selcted. Added tag 	
	Admin Tag 
	88502 	Admin tag Unsuccessful P2P wasn't selcted. Added tag 	
	Admin Tag 
	88573 	Admin tag Unsuccessful P2P wasn't selcted. Added tag 	
	Admin Tag 
	88568 	Admin tag Unsuccessful P2P wasn't selcted. Added tag 	
	Admin Tag 
	Protection 
	Shift August 31 
	0 
	Reservations 
	Shift August 31 
	0 
	Tickets 
	Shift August 31 
	136020 	Tag should be amend dates not Void LH 	

Regards, 

Levz