Subject: Re: 359002 and 358670
From: Pritish Nandi <[email-masked]>
To: Ashish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ashutosh Mohan <[email-masked]>, "Durgesh Singh" <[email-masked]>, Harsh Kukreja <[email-masked]>, "Mayank Soni" <[email-masked]>, Rahul Kumar Koli <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shakti Kumar <[email-masked]>, Shashwat Malik <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Date: Thu, 13 Jul 2017 22:51:13 +0530 (IST)

Thanks and it is not 115 mins just 15 mins Max to get credited in the account. Sorry for the typographical error. :) 

From: "Ashish Kumar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Ashutosh Mohan" <[email-masked]>, "Durgesh Singh" <[email-masked]>, "Harsh Kukreja" <[email-masked]>, "Mayank Soni" <[email-masked]>, "Rahul Kumar Koli" <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shakti Kumar" <[email-masked]>, "Shashwat Malik" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Sent: Thursday, 13 July, 2017 22:41:56 
Subject: Re: 359002 and 358670 

Noted Sir! 

Ashish Kumar 

From: "Pritish Nandi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Ashish Kumar" <[email-masked]>, "Ashutosh Mohan" <[email-masked]>, "Durgesh Singh" <[email-masked]>, "Harsh Kukreja" <[email-masked]>, "Mayank Soni" <[email-masked]>, "Rahul Kumar Koli" <[email-masked]>, "Ramananda" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shakti Kumar" <[email-masked]>, "Shashwat Malik" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Sent: Thursday, July 13, 2017 10:38:59 PM 
Subject: 359002 and 358670 

Guys, 

We received a feedback on Andy on ticket #359002. This was handled incorrectly and further investigating I have found that the previous chat served by Arthur was also handled incorrectly (#358670). 

1. If a member comes on chat stating that he won $5.00 reward from Spin and Win and did not receive credit that means he did not won the respective reward as the Cash bonus credit for $0.05, $1.00 or $5.00 is credited instantly in there account. Hardly takes 115 mins to credit and in no scenarios (unless updated from client) you would say that it would take 24 hours to credit. That is not true. 

If he persist tell him that that could be a display error and if he would have won it would have credited instantly. Also tell him that Spin and Win feature is working fine and there is no issues at this time. Also check his earnings and see if he is not confusing $0.05 cents with $5.00 reward and explain him the same. Additionally you need to check his Spin and Win earnings and tell him that he is receiving the credits properly in his account (If any). If he is using a Smartphone (Andriod or iOS) explain him that the Spin and Win feature is not compatible with it and may cause disruptions and display errors. 

If argues- Escalate to Member Services 
If giving Threat - Escalate to Urgent 
If asking to speak to somebody else or Sup or Manager - Escalate to Supervisor. 

Before that seek assistance from your seniors instantly. 

2. Please never ever credit the member for any Spin and Win cash Bonus as courtesy. We in no circumstances would provide him any crediting assistance or enter any manual credits in admin. This cannot happen anytime. 

R egards, 
Pritish Nandi